🔐 Privacy Policy

Effective Date: 1-Dec-2025

At HSBP, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or contact us.

1. Information We Collect

We may collect the following information:

  • Name, phone number, email address

  • Company details (if provided)

  • Shipping and billing information

  • Any information you submit via contact forms, email, or WhatsApp

  • Website usage data (IP address, browser type, pages visited)

2. How We Use Your Information

Your information is used to:

  • Process inquiries, orders, and bookings

  • Communicate with you regarding products and services

  • Improve our website and customer experience

  • Send updates or promotional information (if you choose to receive them)

  • Comply with legal and regulatory requirements

3. Information Sharing

We do not sell, rent, or trade your personal information. Data may only be shared with:

  • Trusted service providers (delivery, payment processing)

  • Legal authorities if required by law

4. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse.

5. Cookies

Our website may use cookies to enhance browsing experience and analyze website traffic. You can disable cookies in your browser settings if you prefer.

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Opt out of marketing communications

7. Contact Us

If you have any questions about this Privacy Policy, contact us at:
📧 info@hsbp.pk
📞 +92 325 7626 111 | +92 335 7626 100

🔄 Return & Exchange Policy

At HSBP, customer satisfaction is important to us. Please review our Return & Exchange Policy carefully.

1. Eligibility for Returns

Returns or exchanges are accepted if:

  • The product is defective, damaged, or incorrect

  • The issue is reported within 7 days of delivery

  • The product is unused and in original packaging

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (unless defective)

  • Customized or special-order items

  • Items returned after 7 days of delivery

3. Return Process

To request a return:

  1. Contact us via phone or email with your order details

  2. Share images/videos of the issue (if applicable)

  3. Our team will guide you through the return procedure

4. Refunds

  • Approved refunds will be processed after product inspection

  • Refunds may be issued via bank transfer or adjustment in future orders

  • Delivery charges are non-refundable unless the error is from our side

5. Exchanges

If an exchange is approved, the replacement product will be dispatched after receiving the returned item.

6. Shipping Responsibility

  • Customers are responsible for return shipping costs unless the item was defective or incorrect

  • HSBP is not responsible for damage during return shipping

7. Contact for Returns

📧 info@hsbp.pk
📞 +92 325 7626 111 | +92 335 7626 100

Scroll to Top